When a task or chapter can't be finished

Every how-to is checked before you get it, task by task.

A task that was missed

If the check finds a task wasn't completed, it is filmed again right away and joined to its chapter. A missed attempt inside a dialog that was cancelled is cut from the film.

If it still can't be done

• If the first chapter, or the only one, can't be finished, nothing is delivered and nothing is charged.
• If a later task or chapter can't be finished, you get the video with everything that worked. The Studio names what was left out and why.
• You pay only for the length delivered. The rest of what was reserved is refunded automatically.

Common reasons

• The task needs data the test account doesn't have.
• The app does the step by itself, so there is nothing to click.
• A screen changed since the plan was made.
• A login stopped working.

Getting it right next time

Read the reason in the Studio, adjust the request or the test account, and plan again. Planning is free.