Sites and apps the agent can't film

The agent uses a real browser, but some sites and apps still stop it.

What can stop the agent

• Strict bot protection: some sites block automated browsers outright.
• Codes sent by SMS or email at sign-in, and two-step checks the agent can't receive.
• CAPTCHAs.
• Logins that fail: a wrong password, an expired test account or a locked account.

What happens then

• Logins are checked off camera before filming. If one fails, you are told before anything is charged.
• How-to requests that can't be filmed (a sign-in code, a CAPTCHA, a sign-in without a test account) are turned down at the planning step, before any cost, with what to change.
• If a site blocks the agent during filming and the video can't be finished, the video fails and your credits are refunded automatically.

What you can do

• Use a test account without SMS or email codes.
• Ask your team to allow the test account in, or use a staging copy of your app.
• If your product can't be filmed at all, make a Motion video from your screenshots, a PDF or a video of your product instead.

Only film sites and apps you own or are authorised to demo.