Planning and price before you pay
Before anything is charged, you see the plan of your how-to: the chapters, the tasks, the length and the price. You can change it.
A how-to is planned before it is filmed, and the plan is free.
What the plan shows
- The title and how detailed the video will be.
- The chapters and the tasks in each one, with the time each task needs on film.
- The sample values the agent will type.
- What "done" looks like for each task.
- Anything that can't be shown, and why.
For a how-to with logins, the plan signs in as each role first and plans each chapter from that role's own screens. A login that fails is flagged here, before payment.
Changing the plan
- Rename, edit, remove or add chapters.
- Make it as long as everything needs, at the price shown.
- Or keep your chosen length and tick the tasks that fit.
What gets turned down before any cost
Some requests can't be filmed: a sign-in code sent by SMS or email, a CAPTCHA, or a sign-in without a test account. The plan says so and tells you what to change. Nothing is charged.
Then create
The approved plan is what gets filmed. The final bill is for the length delivered, and never more than the price you saw.
Still stuck? Write to support@viraldub.com.