Invoices and cancelling
Polar, our merchant of record, handles payment, VAT and receipts. Cancel future renewals any time; access lasts to the end of the period.
Who bills you
New subscriptions and credit packs are sold by Polar, our merchant of record. Polar handles the payment, VAT and your receipts. Card details are handled by the payment provider and never stored by ViralDub. Some earlier subscriptions are billed through PayPal and keep renewing there.
Cancelling
- Cancel future renewals any time from your billing portal at Polar, or in PayPal for a PayPal subscription.
- Your plan stays active to the end of the period you paid for.
- If you can't find the billing portal, write to support@viraldub.com and we'll help.
Refunds of a subscription or pack
Our refund policy covers these cases:
- First-time monthly subscribers can ask for a refund within 7 days of purchase if no more than 10 credits were used.
- Annual subscriptions can be refunded within 14 days if no more than 20 credits were used.
- Credit packs are refundable within 14 days if unused.
To ask, email support@viraldub.com with your account email, the order or subscription ID from your receipt, the purchase date and a short explanation. Approved refunds go back to the original payment method.
Failed videos don't need a request: their credits come back automatically.
Invoices
Your receipt comes from Polar. For anything else you need on it, write to support@viraldub.com.
Still stuck? Write to support@viraldub.com.